Privacy Policy

Star Restoration ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you contact us and how we use it. It applies to this website and to the calls you make to us.

Information we collect

Because we are a call-first company, most information you share comes over the phone: your name, phone number, service address, and a description of the water damage at your property. This website does not use contact forms. Like most websites, our host may automatically log standard technical data such as IP address, browser type, and pages visited for security and performance.

How we use your information

We use the details you provide to dispatch a crew, perform the requested water damage restoration work, communicate with you about the job, and, when you ask us to, document and bill your insurance carrier. We do not sell your personal information.

Sharing

We share information only as needed to provide the service, for example with your insurance carrier and adjuster when you authorize an insurance claim, or with service providers who help us operate. We may disclose information where required by law.

Data retention and security

We keep job and billing records for as long as needed to serve you and to meet legal, tax, and insurance requirements, and we take reasonable measures to protect the information we hold.

Cookies

This site uses only the cookies needed for basic functionality and standard analytics its host may set. You can control cookies through your browser settings.

Your choices

You may ask us what information we hold about you and request corrections or deletion, subject to records we must retain by law. Call us at (469) 966-7836 to make a request.

Changes

We may update this policy from time to time. The current version is always posted on this page.

Contact

Questions about this policy? Call Star Restoration at (469) 966-7836 or write to 1317 Fairview Ave, Dallas, TX 75223.